Question 1

Are the items brand new?

Accepted Answer

Yes, all items are brand new with a hygienic liner attached on the intimate area.

Question 2

Do you have stocks of the same design?

Accepted Answer

We currently offer 1 stock per design only, thus the need for us to confirm your orders before sending your payment to us to guarantee you that your order will arrive at your doorstep.

Question 3

How can I make sure that I have the right size?

Accepted Answer

We have a size guide readily available for your reference. Please see this link for guidance.

Question 4

How long should I wait for my order to be confirmed?

Accepted Answer

Please expect a message from us thru Instagram within 1 day to give ample time for our team to check the availability of the item. We need to confirm your orders before proceeding to the next steps to guarantee you that your order will arrive at your doorstep.

Question 5

What happens after I place my order request?

Accepted Answer

Thank you for placing your order! Your request will be reviewed by our team within 1 day. Expect a message from us within 1 day from your order request via Instagram. We will be sending you the next steps to proceed to the delivery of your order at your doorstep.

Question 6

Can I still edit my order after sending a request?

Accepted Answer

No, however you may send another request to place your new order.

Question 7

Can I still cancel my order after placing one?

Accepted Answer

Kindly send us a message via Instagram to inform us that your order shall be canceled.

Question 8

When will my order arrive?

Accepted Answer

LBC Express
Please expect the delivery within 2-5 days (excluding Sundays) depending on your location. 
Please see this link to know more about the estimated length of delivery for this option.
 
Lalamove
Please expect the delivery within the day of your order's confirmation.

Question 9

How much is the shipping fee?

Accepted Answer

The shipping fee shall vary depending on your location.

LBC Express
Shipping Fee starts at Php54.00
 
Lalamove
App-based rate shall be applied.

Question 10

What are your payment methods?

Accepted Answer

We offer cash-on-delivery and payment first options depending on your shipping option.

LBC Express
1. Cash-on-Delivery
2. Payment First Option via:
- Bank Transfer (BDO)
- GCash
- PayMaya
 
Lalamove
1. Payment First Option via:
- Bank Transfer (BDO)
- GCash
- PayMaya

FAQ

Frequently asked questions